NG-IPCC Contact Center & Telephony software is your all-in-one solution that provides cost savings, improved customer satisfaction, and increased sales & support productivity. Deployed as web-based application by Java programming language, simply plug in a headset and login through browser, no software or APIs are needed. NG-IPCC supports voice, email, fax, chat and SMS for inbound and outbound.
Why NG-IPCC Contact Center?
Because today's customers need to feel valued and supported across all channels and you need a 360view of them. NG-IPCC Contact Center uses automatics contact distribution to ensure your customers reach the right agent to solve their problems. With our contact management software, you can:
Improved your customer service – skills-based routing means callers experience quicker, more efficient service
Measure and manage your team – Judge their performance on a daily basis with customized reports and KPIs
Keep your customers satisfied – the Callback feature means customers who are unable to hold van leave a message and receive a call back
Deliver multimedia easily – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized
Motivate your team – Dynamic wallboards and dashboards encourage healthy competition between agents with performance levels displayed in real-time